Refund policy
At Maison de Vleur, we are committed to delivering a luxurious fragrance experience. Due to the personal and hygienic nature of our products, we maintain a strict return policy to ensure the quality and safety of every item.
1. Returns Eligibility
We only accept returns under the following conditions:
• The item is unused, unopened, and in its original packaging
• The return request is made within 7 days of delivery
• Proof of purchase is provided
For hygiene and safety reasons, we cannot accept returns on opened or used products.
2. Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect:
• Please contact us within 48 hours of delivery
• Include clear photos of the item and packaging
Once approved, we will arrange a replacement or issue a refund.
3. Refunds
• Approved refunds will be processed to your original method of payment
• Please allow 5–10 business days for the refund to reflect, depending on your bank
Shipping fees are non-refundable, unless the return is due to our error.
4. Exchanges
We do not offer direct exchanges. If you wish to try a different product, please place a new order once your return has been approved.
5. Non-Returnable Items
The following items cannot be returned:
• Opened or used fragrances or body products
• Sale or promotional items
• Gift cards
6. Return Process
To initiate a return, please contact us at:
info@maisondevleur.co.za
Include:
• Your order number
• Reason for return
• Supporting images (if applicable)
Once your return is approved, we will provide further instructions.
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7. Our Commitment
At Maison de Vleur, every product is carefully crafted and inspected before dispatch. We encourage customers to read product descriptions and fragrance notes carefully before purchasing to ensure the perfect match.
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Maison de Vleur reserves the right to refuse returns that do not meet the above conditions.